Customer Care
Frequently Asked Questions
How do I place an order?
Choose your size and colour on a product page, select "Add to Bag", then go to your bag and continue to checkout. You can check out as a guest or with an account.
Which payment methods do you accept?
Payments are processed securely by Paystack. The methods available (such as cards, bank transfer or USSD) depend on your location and are shown on the Paystack payment page. We never see or store your full card details.
When is my order confirmed?
Your order is confirmed once Paystack has confirmed your payment to us. You will then receive an order confirmation email.
Where do you deliver?
We deliver to the destinations listed at checkout. If your country is not listed, we do not yet deliver there. Delivery times shown are estimates, not guaranteed dates.
How do I track my order?
When your order is dispatched we will email you, including tracking details where available. If you have an account, you can also see your order status under My Account.
How do I care for reusable period underwear?
Please see our Care Instructions page and always follow the care label on your garment.
How do I choose my size?
Please see our Size Guide. If you are between sizes, contact us and we will be happy to help.
Can I return an item?
Please see our Shipping & Returns page for our returns policy.
How can I partner with Pam Velour on community initiatives?
Visit Our Impact and complete the partnership enquiry form. We welcome enquiries from government institutions, NGOs, corporate sponsors and individuals.