Shipping & Returns

Where we deliver

We currently deliver to the destinations listed below and at checkout. If your destination is not listed, we are not yet able to deliver there.

Processing and delivery times

Orders are processed after payment has been confirmed. Processing times and estimated delivery windows are shown for each delivery option at checkout. Delivery estimates are not guaranteed delivery dates and may be affected by carriers, customs and public holidays.

Delivery costs

Delivery costs are calculated at checkout based on your destination and the delivery option you choose. Where a free-delivery threshold applies, it is shown at checkout.

Customs, duties and taxes

For international deliveries, customs duties and import taxes may be charged by the destination country. [To be confirmed by Pamvel Global Ltd]

Returns and exchanges

For hygiene reasons, the returns policy for period underwear, lingerie and intimate items is: [To be confirmed by Pamvel Global Ltd]

Returns window and condition requirements: [To be confirmed by Pamvel Global Ltd]

Faulty or incorrect items

If your item arrives faulty, damaged or is not what you ordered, please contact us within [To be confirmed by Pamvel Global Ltd] days of delivery with your order reference and photographs, and we will put it right.

Refunds

Approved refunds are returned to your original payment method through our payment provider, Paystack. The time for funds to appear depends on your bank or card issuer.